FAQs

Do you offer health fund rebates?

Yes, with the following providers; Medibank Private, AHM, Australian Unity, CBHS & NIB. You will be provided with an invoice containing my provider number following your appointment. It will be up to you to take the invoice to your provider to obtain your rebate (check back soon, more health funds to be added shortly). *Please note; no Medicare or BUPA rebates available.

How many appointments will I need?

It depends on the person and where they are starting from. Most people I would recommend at least one follow up appointment but you will receive lots of information and guidance to get you started if you were only after an initial appointment.

What is your cancellation policy?

I will not charge you for a cancelled appointment. I only ask that you let me know as soon as possible if you’re unable to make an appointment and I will happily reschedule it for you.

What if I want to target more than one “service” in my initial appointment?

I can advise you on more than one “service” during an initial consult (for example, weight loss & gut health). It is quite common for someone to come in with more than one area of nutrition that they would like help with. However, it means less time spent on both. If you are after more than one “service”; simply select your priority in the booking form and add a note of what other service is also of interest to you. If you have any further questions, feel free to send me an enquiry.

Would I be better off having a weight loss consult or doing the 12 Week Kickstart Challenge?

That depends on the person! The 12 Week Kickstart Challenge (12 WKC) is unique in that I will be giving you a specific meal plan to follow, I will be seeing you every single week to help keep you accountable, to track your progress and to help you to navigate any obstacles that may come up along the way. My clients have found the weekly coaching I provide to be a huge factor in helping them to achieve their goals, as well as the weekly progress report. The 12 WKC is for those who are committed and ready to make some significant changes and prioritise their health and weight loss goals. Weight loss consults are more personalised to you, making changes specific to your current diet and eating habits and building on to that. I will still take your measurements during a weight loss consult and compare it with any subsequent visits.

Do I have to pay for the 12 Week Kickstart Challenge upfront?

The 12 Week Kickstart Challenge is a packaged program, so yes, the payment is to be made during your initial consult. During your initial consult, we will book the 12 follow up appointments (or at least as far ahead as you know your availability). If during the 12 WKC, your availability changes, we will simply reschedule that consult (preferably for in the same week).

What if I’ve never done Pilates before?

No problem! That’s what I’m here for. My classes are kept very small (max 6) and so I can easily give you extra guidance if needed. Pilates is such a great workout for everyone and of every ability.

Do you teach Pilates classes on any other days/times?

There will be more Pilates class times made available soon. Simply fill out the booking request form on the Pilates page with your expression of interest in another class time slot and I will let you know when another class time is ready to launch (I would ideally need at least 4 participants to open up another class). Alternatively, send me an email at nutrientsmatter@outlook.com with your expression of interest for another preferred day/time.